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Testimonials
Our firm has consulted with David for many years to improve our culture of business development and general firm leadership. He is knowledgeable, experienced and fun to work with. He is extremely strong on implementation, follow up and accountability."Susan S. Brewer - CEO, Steptoe & Johnson PLLC
When it comes to business development, David Freeman is superb. He brings a cost-efficient and confidence-inspiring approach to the challenging task of improving law firm business development practices. He has a deep understanding of today’s competitive legal services industry, and knows how to teach busy practitioners how to compete and win. I highly recommend David for any organization looking to grow its business." Peter Kellett - Chairman and CEO, Dykema
I had the opportunity to see the impact of David’s work at one of my prior firms, and recommended that he be engaged by two other firms I subsequently joined. As a COO who is responsible for maximizing financial results, David has proven to be an asset who has shown our lawyers how to confidently and effectively pursue their best opportunities."Richard Wolf - Former Chief Operating Officer, Parker Poe LLP
Randy Crispen - PartnerRandy Crispen - PartnerLuce, Forward, Hamilton & Scripps LLP, San Diego
David’s presentations are phenomenal! His experience in the legal arena and expertise in leadership and business development give him the ability to do what few presenters do well: present strategic guidance and practical “to-do’s.” Attendees leave with a greater understanding of how they can make an impact in their firms.” - Adam Severson - Director of Business Development, Baker Donelson, LLP
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Phone: 949.715.0819

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Protect and Grow Your Best Clients By Delivering Exceptional Service

In a world where clients frequently change law firms, where insufficient communication and poor service is often the main reason lawyers are fired, and where client focus is a key factor for getting on the short-list, often THE major differentiator among otherwise interchangeable lawyers is their ability to provide superior service. True masters of client service know how to build strong relationships, offer exceptional value, demonstrate extraordinary responsiveness, anticipate needs, and become one with a client’s business.

While every lawyer should be highly attentive to client needs, the truth is, service is as varied as the number of lawyers in a firm. It is like any bell curve: some are great, a large majority could improve if they were better trained and managed, and some (sigh) will never get it at all.

The Five Pillars of Client Service training program is designed to show participants how to take client-focused behavior to the next level. These action-oriented sessions demystify the process of becoming trusted advisors by demonstrating practical techniques for building a loyal following of clients and referral sources. The program delivers valuable tips to partners, associates, and staff, and it can be customized and integrated to align with your goals and existing initiatives. During these two hour interactive workshops, your lawyers will:

  • Develop a framework for understanding the scope of what it means to deliver exceptional service;
  • Learn industry-wide success stories;
  • Identify scores of immediately usable tactical approaches;
  • Share their personal secrets of success; and
  • Through facilitated dialogue and brainstorming, develop a list of personal and firm-wide best practices.

Contact Us to learn how to train your lawyer to deliver higher levels of client service.